Shipping policy

Free Shipping Policy:

We offer free shipping on all orders over $50, excluding certain states.* Any combination of products from our store will count towards this free shipping threshold. 

*Free shipping does not apply to Alaska, Hawaii or Puerto Rico. 

 

Please note:

We DO NOT ship to the following locations:

American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific

 

Order Processing Times: 

After an order is placed, there will be a processing time of 2 - 6 business days. The processing time is the time it takes to receive the order, customize the product, send to production and print the product before shipping. 

Please note that during peak holiday seasons, especially in November and December, processing times may be longer due to delays. 

During peak holiday season, we recommend placing orders at least 20 days in advance to ensure a timely delivery.*

*Orders from Alaska, Hawaii and Puerto Rico should be placed at least 40 days in advance to ensure a timely delivery. 

Orders received after 5PM EST will be processed the following day.

 

Shipping:

All shipping in 48 states will have a standard shipping time of 2 - 5 business days. 

For 48 states, orders under $50 will have standard shipping fees based on each item, and will be calculated at checkout. 

As stated above, any orders above $50 will have free shipping for these 48 states.

For Alaska, Hawaii and Puerto Rico, all items will have standard shipping fees based on each item, and will be calculated at checkout*.

*For candles, due to the specialized packaging required and rates from our shipping providers, a flat shipping rate of $25 per candle applies.

Please note that during peak holiday seasons, especially in November and December, shipping times may be longer due to delays. 

During peak holiday season, we recommend placing orders at least 20 days in advance to ensure a timely delivery.*

*For Alaska, Hawaii and Puerto Rico, we recommend placing orders at least 40 days in advance to ensure a timely delivery.

Please note that we are not responsible for any lost, stolen, or damaged items due to any mail service fault. For issues with your package(s), please contact us to see if you are eligible for a refund or replacement. If a package is lost and does not arrive within the estimated shipping time frame, please contact us within 25 Days of Scheduled Delivery Date. 

 

Refunds, Returns, Exchanges, and Cancellations: 

We do not accept refunds, returns, exchanges, or cancellations unless an item is defective, damaged or if you received the wrong item. Each item is printed on demand, meaning printed only when ordered by the customer. For this, we cannot accept returns or exchanges, as there is no physical facility capacity. 

Please contact us within 5 Days of Delivery (candles) and 25 Days of Delivery (all other items) if the item is defective, damaged or if you received the wrong item. Please send pictures of the damaged or wrong item, and we will be in contact to discuss if a refund or replacement will be issued. Thank you for your understanding!

If there are any delays, we will notify you as soon as we know and will update you with a new estimated time frame. 

Please note that sometimes there are variables out of our control and there will be delays or problems with processing times and shipping times. If we catch the delay or problem, we will immediately notify you of any updates and be in contact for next plans of action. If you see a delay or a problem, please contact us so we can help you as best we can.

 

Order Tracking Details:

Order tracking details will be sent to you by e-mail through the Shop application. Once orders are processed and shipped, you will get a notification, and be able to see shipping information via a link.